Your privacy matters to us
We take data protection seriously and value your trust
Introduction to our privacy policy
This policy explains how we collect, use, and protect your personal information when you use our website or services.
We comply with Australian privacy laws and ensure your data is handled securely and confidentially at all times.
What information we collect
We collect your personal details when you interact with us, such as when you submit an enquiry or subscribe to our service.
Information you provide directly
- • Name, email address, and phone number
- • Billing and payment details for subscriptions
- • Correspondence sent to our support team
- • Preferences for communication and sessions
- • Any other information you provide voluntarily
Information we collect automatically
- • Device type and browser information
- • IP address and approximate location
- • Pages visited and time spent on site
- • Cookies and similar tracking technologies
- • Usage data for analytics and security
How we use your information
Your data helps us deliver, personalise, and improve our services, and maintain security.
- • Processing subscription payments and renewals
- • Scheduling and managing monthly sessions
- • Sending service updates and reminders
- • Responding to enquiries and support requests
- • Improving website performance and usability
- • Ensuring data security and regulatory compliance
- • Analysing usage for service improvements
Our commitment: We implement technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
When we share your information
We only share your data when necessary, such as with trusted service providers or when required by law.
Third-party providers
We work with payment processors and IT support partners who must meet strict privacy and security standards.
Legal requirements
We may share information to comply with legal obligations or respond to lawful requests.
Anonymous statistics
We may aggregate data for analytics without identifying individuals.
Your rights and options
You have the right to access, correct, or delete your personal data, and to object to certain uses or request data portability.
- • Request access to your data at any time
- • Correct inaccurate or incomplete information
- • Request deletion of your personal data
- • Obtain a copy of your data in a portable format
- • Object to processing for specific purposes
- • Request restriction of certain processing
Contact us to exercise your rights or ask questions about your personal data.
How your data is protected
We use secure systems and procedures to safeguard your information from unauthorised access or loss.
Technical measures used
- • Encryption of sensitive data
- • Regular security audits and monitoring
- • Secure servers and access controls
- • Firewalls and malware protection
Organisational measures used
- • Access limited to authorised staff
- • Staff privacy training and awareness
- • Internal policies for data handling
- • Regular review of privacy practices
How long we keep your data
We retain your information only as long as necessary for the purposes described in this policy or as required by law.
- • Account details retained during active subscription
- • Session notes retained for service continuity
- • Support messages kept for follow-up
- • Payment records stored per legal requirements
- • Preferences kept until you update or remove them
You may request deletion of your data as outlined above.
Transfers outside Australia
If data is transferred overseas, we ensure it is protected by appropriate safeguards and agreements.
- • Use of secure data transfer protocols
- • Contracts with overseas service providers
- • Compliance with Australian privacy laws
- • Limiting transfers to essential providers only
How we use cookies
Cookies help us remember your preferences, improve site performance, and maintain security.
Cookie types explained
- • Required for website functionality
- • Track site usage for improvements
- • Remember your settings and preferences
- • Enable enhanced website features
You can manage cookies through your browser settings at any time.
Privacy policy changes
We may update this policy as needed to reflect changes in law or our practices. Notice of changes will be posted here.
- • Website notice for significant updates
- • Email notification when appropriate
- • Policy version and date shown at top
- • Encouragement to review policy regularly
Continued use of the site implies acceptance of updates.
Contact us about privacy
Questions or requests about your data are welcome—reach out anytime.
malisyllios
265 King Street, Newcastle, NSW 2300 Australia
Phone: +61823242973
Email: content@malisyllios.com
Policy last updated September 15, 2025
Effective from September 15, 2025